Information We Collect

At Throbignite, we collect information that helps us provide better blockchain optimization services. This includes details you share directly with us and information gathered through your interactions with our platform.

How We Use Your Information

Your information helps us deliver specialized blockchain optimization services and maintain platform security. We process data for specific business purposes related to our technical services.

• Providing blockchain performance analysis and optimization recommendations
• Responding to technical inquiries and support requests
• Improving our optimization algorithms and service quality
• Sending important updates about our services and platform changes
• Ensuring system security and preventing unauthorized access
• Complying with legal requirements in Taiwan and international jurisdictions

Data Protection and Security

We implement multiple layers of security to protect your information. Our systems use industry-standard encryption and access controls designed specifically for handling sensitive technical data.

Access to your information is restricted to authorized personnel who need it for legitimate business purposes. We regularly update our security protocols to address emerging threats and maintain compliance with international privacy standards.

Our blockchain analysis tools process data in isolated environments to prevent cross-contamination and ensure your information remains protected during technical operations.

Your Privacy Rights

Under Taiwan's Personal Data Protection Act and international privacy regulations, you have specific rights regarding your personal information. We've designed simple processes to help you exercise these rights.

To exercise any of these rights, contact our privacy team. We'll respond within 30 days and guide you through the process. Some requests may require identity verification to protect your information.

Data Sharing and Third Parties

We don't sell your personal information to third parties. However, we may share data with trusted partners who help us deliver our blockchain optimization services under strict confidentiality agreements.

• Cloud infrastructure providers for secure data storage and processing
• Analytics tools that help us improve platform performance
• Legal advisors when required for compliance or dispute resolution
• Government authorities when legally required or to protect our rights

All third-party providers must meet our security standards and agree to use your information only for the specific services they provide to us. We regularly audit these relationships to ensure compliance with privacy requirements.

International Data Transfers

While our primary operations are based in Taiwan, some of our technical infrastructure and partner services operate internationally. We ensure adequate protection for your data regardless of where it's processed.

When transferring data outside Taiwan, we use approved transfer mechanisms and ensure receiving countries provide adequate privacy protection. Our cloud providers maintain data centers with equivalent security standards to our domestic operations.

Data Retention

We keep your information only as long as necessary to provide our services and meet legal obligations. Different types of data have different retention periods based on their purpose and regulatory requirements.

• Account information: Retained while your account is active plus 3 years
• Technical analysis data: Stored for up to 5 years for service improvement
• Communication records: Kept for 7 years for legal compliance
• Website usage data: Automatically deleted after 2 years

When retention periods expire, we securely delete or anonymize your information. You can request earlier deletion of certain data types, though some information may need to be retained for legal reasons.

Cookies and Tracking

Our website uses cookies and similar technologies to improve functionality and analyze usage patterns. These tools help us understand how visitors interact with our platform and identify areas for improvement.

We use essential cookies for basic website functionality, analytics cookies to understand user behavior, and preference cookies to remember your settings. You can control cookie settings through your browser, though disabling certain cookies may affect website functionality.

We don't use cookies for targeted advertising or share cookie data with advertising networks. Our focus remains on improving the technical performance of our blockchain optimization services.

Changes to This Policy

We may update this privacy policy to reflect changes in our services, legal requirements, or industry best practices. When we make significant changes, we'll notify you through email or prominent notices on our website.

Minor updates that don't affect how we handle your personal information may be made without special notification. We recommend reviewing this policy periodically to stay informed about how we protect your information.